Dispute Resolution
Dispute resolution
We are committed to providing our customers with the best possible service. If at any time we have not met our obligations – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly.
Within our business, we follow specific procedures to try to resolve any complaints that you may have.
Internal Dispute Resolution Scheme
External Dispute Resolution Scheme
Our external dispute resolution service provider is the Australian Financial Complaints Authority (ACFA), which can be contacted via:
We are committed to providing our customers with the best possible service. If at any time we have not met our obligations – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly.
Within our business, we follow specific procedures to try to resolve any complaints that you may have.
Internal Dispute Resolution Scheme
- Telephone: 0422 602 324
- Email: [email protected]
- Mail: PO Box 1153 Surrey Hills North. Vic. 3127
External Dispute Resolution Scheme
Our external dispute resolution service provider is the Australian Financial Complaints Authority (ACFA), which can be contacted via:
- Telephone: 1800 931 678
- Website: http://www.acfs.org.au
- Mail: GPO Box 3, Melbourne VIC 3001